Internet and End User Computer Test

Please complete the tests and form below.

There is also a list of end user requirements you may view.

You will not be contacted by a helpdesk representative unless you request additional help.

Contact Information

First Name

Last Name

Phone Number

E-mail

Location

Best time to get in touch with you:

Hours From

Hours To

Time Zone

Computer Information

Computer Type

Operating System

Browser

Connectivity Method

Please perform the speed test (below) and enter the Upload and Download values in the appropriate boxes. (If you cannot view the speed test, you will need to install the free Adobe Flash Player to perform the test.)

Speed Test requires at least version 8 of Flash. Please update your client.

Download Speed

Upload Speed

Component Testing

Blackboard CE 8

For an extensive browser test and explanation on how to configure your browser, please visit Blackboard's Browser Tune-up Page.

Have you performed this test?

If not, why?

Streaming Video

Please ensure that you've installed Microsoft Silverlight and the latest version of Windows Media Player, and that you are currently using Internet Explorer. Then play this test video to make sure configuration is complete.

Have you performed this test?

If not, why?

Additonal Assistance

If you are experiencing problems with Blackboard, Wimba, or any additional related software and plugins, someone from our helpdesk is always available to assist you.

Yes, I would like to be contacted by a helpdesk representative.